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Avaya 6211 Exam

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  • Exam Name:    Avaya Aura® Contact Center Multimedia Implementation
  • Certification:     ACIS
  • Vendor Name:  Avaya
  • Exam Code:       6211
  • Update on: May 25, 2024
  • Questions: 60

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Question 1

When creating an Advanced Screenpops in the wizard you choose a screen pop launch event. What are the two launch event options? (Choose two.)

A. Call setup

B. Dialing

C. Active

D. Alerting

Answer: C, D

Explanation:

Reference: [Reference: https://downloads.avaya.com/css/P8/documents/101059073, ]

Question 2

During the design of the Outbound Campaign, the administrator chooses between two types of dialling. Which two types of dialling options are available when designing the Outbound Campaign? (Choose two.)

A. Preview dialing

B. Progressive dialing

C. Predictive dialing

D. Predetermined dialing

Answer: A, C

Explanation:

Reference: [Reference: https://downloads.avaya.com/css/P8/documents/100093170 (9), ]

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