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Frequently Asked Questions

This Agreement was last modified on 18th february 2016

FAQ First Version

Products Classification

Q1: What kinds of study materials provides?
Questions and Answers: a pdf format materials that could be downloaded and run on your own computers. This should be used at least 2 weeks before the exams.
Free Demos: has free demos for almost all of our products and all the questions in demos are from the full version of the exams. So you can try our demos before buying.

Q2: What kind of product does ValidQuestions provide?
ValidQuestions offers Interactive Testing Engine and PDF. Interactive Testing Engine that can be downloaded and installed on any Windows & Mac Operating System. Interactive Testing Engine functions as a realistic simulation of the actual certification exam. Only one time purchase you can get both Interactive Testing Engine and PDF.

Q3: Can I pass the exam with Q&As only?
Of course! All the question and answers are compiled by experienced experts after in-depth study of real exams and thousands of practice tests. If you understand the knowledge points provided in our Question & Answers, you can pass the exam.

Q4: Do you offer explanations for the Q&As?
Yes, we do. But we only provide explanations for those hard to understand questions and the others you can find answers from our exam pool. And we only provide explanations for few hot exams yet, such as CCNA.

Q5: Do you include simulations/labs in your service?
Yes, but we only develop simulations/labs for hot exams.

FAQ Second Version

Version & Updates

Q1: What the latest version in
All the Products are fully updated. Our Product Manager keeps an eye for Exam updates by Vendors. You can get the latest version from user center (Product downloaded from user center is always the latest.)

Q2: How often do you update your study materials?
We update in accord with the vendors if they change the question, our professional team will update our question and answer in a week.

Q3: Do I have to pay for the updated information?
Free update is available within one year after your purchase. If you want updated questions after one year, just login your account in, and you will get 30% discounts. NOTE: No free exchange if the exam be expired in one year.

Q4: The number of Questions is less than before, why?
Believe us, we trust quality not quantity. And the numbers become less may because the recent update.

Downloading Products

Q2: How can I install the lab products in PDF format?
Before installation, you will need a certificate-key, and then follow the steps, decompress the file that bought from, click the decompressed folded, double-click the file Key.pfx to install certificate-key, input your password, done! Usually, you can read the file by double clicking the PDF document, if you can’t open the file, please download Adobe reader from this link and trying using the Product.

Q4: How to extend my expired product?
Renew your product please! Just click the ‘Renew’ button next to each expired product in your User Center. Renewal of expired product is with 30% discount of the original price and you can use it for another one year.

Operating Systems & Necessary Tools

Q1. What operating systems and necessary tools need to use your product?
A: For Lab user, you will need Adobe Reader and AVI player;

Login failed & Trouble Shooting

Q1. If I can’t login the user center or I forget may password, what should I do?
A: Make sure you are filling the correct username and password, you can apply for getting password though email; if still can’t work, please go to our live support, then we will reset your new password.

Q2: After login, I can’t login my user center, but taken back to the homepage.
A: sometimes the problem would be your internet browser. You can change the internet settings and restart your computer, or you can try to change the internet browser such as FireFox. If the problem persists, please feel free to contact us.

Q3. How do I open the product file?
A: Always the products are zipped for efficient transmission. You can decompress the product files using WinZip or winRAR. Just double click the zip files.

Payment Options

Q1. How do I pay for the order?
A: There are currently many ways to pay, most customers use online payment with credit card. We accept most popular credit cards and debit cards including VISA, Mastercard, American Express, Maestro, Solo, JCB, and CarteBleue. Or you can use the and register an account on that website.

Q2. Do you share your customer information database with any third parties?
A: At Passleader we respect every client’s right to privacy. Our system is fully secured and no one can access your information. So we will never share the clients’ information with any third-party. You will receive the e-mails only from us. And if you want to be removed from our e-mail list just inform us.

Q3. How can ensure my credit card information secure at your site?
A: We are sure that the security of our customers’ confidential information is absolutely the most important thing of us. We use the most trusted third part vendor as our card processor, all the information are guaranteed by Credit Card Professor Global Collect, Moneybookers and Paypal. They assure secure money transferring online. We couldn’t see and store any of your credit information.

Q4. How do I pay for it when I always get “unauthorized” message?
A: First you should make sure that the information you filled are correct, and clear all the cookies, close the firewall. You can select to pay via other methods. If it’s rejected from the bank, you will reach alternative page for payment. Then you can make another option. If all of these don’t work, please come to the Live Chat Support or contact us on [email protected].

Q5. Why my payment is different from the bill?
A: is US dollar based currency system, if your currency paid by others such as Pound, Euro or any other, they will be conversed to US dollar, so there may be different of your bill. Also we set the real-time currency exchange rate as the standard. So the payment bill will different as your bank performs exchange settlement to US dollars.

Q6. Why am I still being charging for 2 or 3 USD after my payment?
A: That is the transaction fee of your bank that you can contact them to make sure. We would not do any additional charges to our customers.

Q7. Do you have any discounts?
A: There’re always some special discounts for popular exams, you can check regularly of our site.

Q8. How are the goods delivered?
A: All purchases are downloaded from the internet or by e-mail. You will have access to your purchases 30 minutes after we receive your money. If not, please contact us.


Q1. How can I ask for a refund if I fail the exam?
A: If you fail the first attempt of exam, you can claim refund for your purchased products. Please send us your original fail report in PDF format and the refund form with proposed solution. Our accounting department will make necessary solution after receive your email. All the details about guarantee policy please check our Guarantee.