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CCST-IT-Support Questions

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  • Exam Name:    Cisco Certified Support Technician (CCST) IT Support
  • Certification:     CCST
  • Vendor Name:  Cisco
  • Exam Code:       CCST-IT-Support
  • Update on: July 18, 2024
  • Questions: 550

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Why choose Cisco CCST-IT-Support dumps for the preparation of Exam certification?

If you are struggling for a successful professional career then it is necessary to boost your skills in the field of IT. Cisco Certified Support Technician (CCST) IT Support exam certification can help you to proceed successfully in your professional career. Prepare through updated and verified CCST-IT-Support exam dumps that will not only increase the worth of your resume but it will also open doors to new job opportunities. CCST will help you to proceed successfully in your professional career.

The Cisco Certified Support Technician (CCST) IT Support exam checks your basic knowledge and skills related to IT support tasks. Here are the main topics covered:

  1. IT Support Responsibilities:
    • Understand help desk concepts, including managing queues, handling time, using ticketing systems, and meeting SLAs and KPIs.
    • Create clear and concise documentation summarizing customer interactions.
    • Learn problem-solving steps, from identifying the issue to documenting the solution.
  2. Hardware Skills:
    • Follow safety guidelines (electrical safety, ESD precautions, fire safety, personal safety).
    • Assist users in finding device information (like host names, hardware specs, OS versions, and IP addresses).
    • Recognize different ports, cables, and power connectors.
    • Install and upgrade components in desktop computers (such as RAM, peripherals, and storage devices).
    • Troubleshoot common hardware problems using tools like Device Manager.
  3. Connectivity and Resource Access:
    • Help users establish network-based resource access.

Remember, the CCST IT Support exam is a 50-minute test designed for beginners. Good luck with your preparation! For more details, you can visit the official Cisco Learning Network page.

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